Refund Policy

Thanks to you, we see our skilled artisans smile and work passionately every day to meet your wishes. We will gladly assist you if you believe we made a mistake with your order. 
 
Read the following conditions to ensure you are not inconvenienced during the process. At the same time, our team makes the entire buying experience as smooth as possible. We’re happy to serve as a conscious brand that fulfills every order on time without holding onto inventory, preventing product waste and ensuring our customers receive a unique creation made with sheer love. 
 
This, however, restrains us from accepting return orders. Replacing your order is possible only in case of the wrong or incorrect size, or any mistake from our end.

We can only replace it with the same product and not anything other than the creation. Only if the goods you get are faulty from our end can we offer replacements or a refund in the form of store credit.
 
Please notify us via email about the issue within the first 7 days of receiving the product to help us solve the problem swiftly. Also, please keep the product picture and reason for a replacement or return handy for our convenience. Please ensure the product is intact and not used for our comfort and yours.
 
How to Request a Replacement or Refund?
We apologize for the inconvenience caused and regret to see you replacing or returning the product. 
 
Here’s a quick guide to help you with the procedure – 
 
Email us at care@livelinen.com with the subject “Request for replacement/refund.”
Please explain your reason for replacing the product and attach photographs of your received product. 
 
Submit the completed form and wait 24-48 hours until our customer support team contacts you. Further instructions and guidance will be provided based on your case. If the request qualifies our requirements, we offer replacements for the item or a refund in the form of store credit.
 
What if You Received a Defective Product?
You could place your request if you received an item that was defective or in a damaged condition – e.g., the wrong color and size than what you’ve ordered, broken stitches, faulty or open packaging, etc. In this case, you can request a full refund in the form of store credit, including the shipping and delivery fee, or ask for a replacement.

Order Cancellation

If you are unsure about your order, you can cancel it within 24 hours of placing the order through sending us an email at care@livelinen.com or by calling us on +91 91661 94229.
 
Is it Possible to Replace an Item that was Received as a Gift or Redeem Gift Cards?
Items received as gifts can not be replaced and exchanged for another item. In the case of gift cards, the card’s value can not be redeemed or clubbed with any other offer.