FAQ
India
How do I Make a Refund or Exchange Request?
We apologize for the inconvenience and regret seeing you replace or return the item. Please refer to our refund policy for more information on items eligible for replacement/refund.
Kindly refer to the Refund Policy to quickly guide you through the process.
How can I track my order?
Log on to your account and go to ‘Track My Order’. There you will find all the information regarding your order.
Happy Shopping!
Are there any Customization Charges?
We are happy to customize all your orders as per your measurements and liking! Since we believe in conscious living, and our items are made-to-order, any changes in the amount of fabric used and for the added efforts of our artisans, customizations cost an extra charge of 2000 INR.
How can I Determine which Size Fits Me?
Please refer to our Size Guide and find the size that fits you. As Linen is a free-flowing fabric that needs to breathe to keep you comfortable, the products are made with 3-4 added inches. So, choose your size accordingly and place orders to experience the luxury of Linen fabric.
How do I Care for My Linens?
We have a number of Guides and Blog articles that we update every month to help you care better for your precious linens. For more information, here’s a complete guide to keep your linen’s beauty intact: Linen Wash and Care Guide
How to Cancel My Order?
Although we hope this step won’t be necessary, but if you must. Call our customer service line at +91 9166194229 to Cancel your order within 24 hours of placing the order.
Can I Make Changes After Placing the Order?
Yes, you can change the color and size of the product within 24 hours of placing the order.
Please note: After 24 hours, any changes would not be possible (Sundays not included) as the products go into production as per our Made-to-Order policy.
What is the Refund Notice Period?
You can refund/replace your purchased item within 7 days after the day of delivery.
Email: care@livelinen.com
US
How do I Request a Refund or an Exchange?
We regret having to see you exchange or return the item and apologize for the inconvenience. Please refer to our Refund Policy for additional details on items eligible for replacement or refund, and quickly follow the process through the guide.
How do I Track My Order?
Enter your account information and click ‘Track My Order.’ You can find all the details about your order there.
Enjoy your shopping!
Are there additional Customization Fees?
We are happy to modify every order to your specifications and preferences! Customizations cost an additional $25 since we support conscious living and our products are made-to-order, which results in adjustments to the amount of fabric used and increased labor from our artisans.
How can I know which Size is Right for Me?
Kindly use our Size Guide to get your proper size. The sizes are Garment Measurements. Please note that because of the nature of our manufacturing process, the product size and color may vary slightly. As you know, Linen is a loose-fitting fabric that needs to breathe to make you comfortable. So, select your size appropriately and place your orders to enjoy the luxury of linen fabric.
How do I Care for My Linens?
We have a number of Guides and Blog articles that we update every month to help you care better for your precious linens. For more information, here’s a complete guide to keep your linen’s beauty intact: Linen Wash and Care Guide
How can I Cancel My Order?
Although we hope you won’t need to take this step, you’re welcome to do so. You can call us 48 hours after placing your order and cancel through our customer care line at care@livelinen.com.
Can I Change the Order I have Placed?
After making your order, you can make changes to the ordered product’s color and size within 48 hours.
Please note that after 48 hours, no adjustments may be made (except Sundays), as the products are produced per our Made-to-Order policy.
What is the Time Frame for the Refunds?
You can return or exchange your purchased item within 14 days after the day of delivery.
Still got questions? Want to say hi?
Email: care@livelinen.com
