FAQ

How do I Make a Refund or Exchange Request?

We apologize for the inconvenience and regret seeing you replace or return the item. Please refer to our refund policy for more information on items eligible for replacement/refund. 

Kindly refer to the Refund Policy to quickly guide you through the process.

How can I track my order?

Log on to your account and go to ‘Track My Order’. There you will find all the information regarding your order. 

Happy Shopping!

Are there any Customization Charges?

We are happy to customize all your orders as per your measurements and liking! Since we believe in conscious living, and our items are made-to-order, any changes in the amount of fabric used and for the added efforts of our artisans, customizations cost an extra charge of 2000 INR.

How can I Determine which Size Fits Me?

Please refer to our Size Guide and find the size that fits you. As Linen is a free-flowing fabric that needs to breathe to keep you comfortable, the products are made with 3-4 added inches. So, choose your size accordingly and place orders to experience the luxury of Linen fabric.

How do I Care for My Linens?

We have a number of Guides and Blog articles that we update every month to help you care better for your precious linens. For more information, here’s a complete guide to keep your linen’s beauty intact: Linen Wash and Care Guide

How to Cancel My Order?

Although we hope this step won’t be necessary, but if you must. Call our customer service line at +91 9166194229 to Cancel your order within 24 hours of placing the order.

Can I Make Changes After Placing the Order?

Yes, you can change the color and size of the product within 24 hours of placing the order. 

Please note: After 24 hours, any changes would not be possible (Sundays not included) as the products go into production as per our Made-to-Order policy.

What is the Refund Notice Period?

You can refund/replace your purchased item within 7 days after the day of delivery.

Email: care@livelinen.com